Managing Change

As organization's change strategies, improve processes and evolve to meet the fluid demands of the market, they are often faced with challenges and pushback from internal and external sources. Effectively managing the process of change can ensure a successful transformation and bright future.

Where does change management start?

Developing a strategic plan is the single most important element for effective change management. Establishing clear goals for every step of the transformation will help ensure success. Key elements of the plan include but are not limited to:

Organizational structure
Customer satisfaction
Employee satisfaction
Communication
Technology needs

How can njSolutions help?

As a federal internal consultant for many years our Principal, Norma Jo Greenlee, gained invaluable experience addressing the challenges of change. In her role as an Internal Consultant she:

Implemented a streamlined Quality Review Appeal process reducing it from sixty (60) days to twenty-three (23) days
Developed a multi-level communication strategy, including:

Implementing an Employee Communication Mailbox to address employee questions
Introducing the Internal Conference concept that provided employees the opportunity to attend sessions to learn about their organization
Launching a Quality Home Page accessible by internal and external customers

Organized the Federal Quality Consortium Group for all federal government Quality Management Offices that met quarterly sharing information, ideas, concepts and lessons learned
Developed a performance metrics methodology
Introduced Benchmarking across federal government during “Reinventing Government” era
Introduced programs to introduce and monitor customer service using results to implement change.
And more...