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Resources

  • Performance Measurement Matters Newsletter - July 1999
    File Format: PDF/Adobe Acrobat - Quick View
    Norma Jo Greenlee, Quality Coordinator for the U.S. Patent and. Trademark Office who addressed “The Art of Benchmarking.” Ms. Greenlee's ...
  • Background Investigations and Security Clearances Webinar - Sept. 23, 2008
    File Format: PDF/Adobe Acrobat - Quick View
    Norma Jo Greenlee, Associate Director for Personnel Security.
  • The “Business Intelligent Tool” (188KB Word doc), is a report that will provide information on performance metrics and how to create a Business Intelligent Tool (balanced scorecard approach).
  • Benchmarking power point presentation (1.3MB Powerpoint file) that lays out the benchmarking methodology using the four major benchmarking steps.
  • Benchmarking PowerPoint Classical vs Reality (236KB Powerpoint file) is a presentation that will provide you a shortcut approach to benchmarking without extensive partnering and using only research and information obtained from friends.
  • Revolving Customer Complaint is the White House report written by a team working on the Government Reinvention Office. Ms. Greenlee was a member of the benchmarking team, trained the benchmarking team, and also assisted in writing the report.
  • World Class Courtesy is also a report written for the White House by the Government Reinvention Office. Ms. Greenlee was the co-leader of the team, trained the benchmarking team, and assisted in writing the report.
  • Call to Serve: Background Investigations and Security Clearances
    Federal Investigative Services Division – U.S. Department of State • Jim Onusko, Director of Personnel Security – Transportation Security Administration (TSA) • Norma Jo Greenlee ...
  • Background Investigations and Security Clearances Webinar on September
    Booser, Federal Investigative Services Division U.S. Department of State · Jim Onusko, Director of Personnel Security Transportation Security Administration (TSA) · Norma Jo Greenlee ...
  • News item from NRC
    On April 4, 2000, members of the SES Candidate Development Program participated in a benchmarking briefing given by Norma Jo Greenlee from the U.S. Patent and Trademark Office.

 

 

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